Industrial Solutions
Support to Minimize Downtime and Keep Your Operations Moving
Industrial Support Services
Industrial Intelligence & Promotional Services
Keep Your Operations Moving Forward
It's all about the customer experience. With Datalink's U.S. Based, Bi-lingual Inbound Contact Support team will ensure you never miss an opportunity to respond to your clients, and will improve overall client satisfaction.
Personalized Friendly Reception
Technology Enabled Solutions
Promotion & Product Awareness
See How We Have Helped Our Clients
Industrial - Inside Sales Support
Client Goals
Provide comprehensive support to streamline client operations by managing quotes, pricing and availability inquiries, and order placements
Results
- Delivered rapid quotes with accurate, up-to-date pricing and availability information
- Achieved a 63% close rate within the first 7 months
- Enabled a seamless customer experience by streamlining the quoting process
Industrial - E-Commerce/Customer Support Integration
Client Goals
Boost customer engagement, reduce cart abandonment, and streamline order processes through chat/phone integration
Results
- Generated $78MM in sales opportunities over 10 months
- Improved conversion rates and enhanced customer satisfaction
