Customer Support Solutions
Build & Strengthen Relationships with Every Contact
Customer Support Solutions
When Customers Call, They Experience a Live Person
It's all about the customer experience. With Datalink's U.S. Based, Bi-lingual Inbound Contact Support team will ensure you never miss an opportunity to respond to your clients, and will improve overall client satisfaction.
Personalized Friendly Reception
Technology Enabled Solutions
Customer Support Packages
At Datalink, our experienced customer support team is ready to step in whenever you need—from occasional assistance to full-time support.
We help you keep customers happy, streamline operations, and grow your business, all without the hassle of in-house staffing.
Our flexible, customizable service packages are tailored to meet your business’s unique needs, giving you the support you need, exactly when you need it.
Already an N.A. Williams customer, or New to Datalink?
You may be eligible for additional discounts on your services
See How We Have Helped Our Clients
Customer Support - Chat Solution
Manufacturer Goals
Customer needed to relieve pressure on phone support by implementing chat features that would not compromise timely service and desired client requests.
Process
- Selected a chat platform
- Trained team to handle chat inquiries and route to the right representative
- Proactively offer onsite scheduling, generate leads, and improve customer engagement
- Help customers with product selection, order confirmation and smooth checkout
Results
- Boosted sales and lead generation with immediate assistance and onsite visits, resulting in higher conversions and new opportunities
- Reduced order errors and processing time for faster fulfillment and improved efficiency
- Shared $19MM in opportunities via the chat in the first 7 months
