Why Outsource?

Outsourcing of contact center services has shown double digit growth each year since 2005, according to Avaya research

  1. Lower Costs — Savings can be measured in the actual dollars saved on the significant costs of salaries, benefits, and supervision. Companies also experience savings in operational efficiencies created when work is outsourced on an as-needed basis.
  2. Better CustomerExperience — The ability to scale staff up or down to meet demands ensures that your customer base is given timely attention regardless of seasonal or promotional spikes.
  3. Improved Focus on Core Business — Outsourcing customer service and marketing tasks will free up your staff to concentrate on the core areas that will drive your company forward.

News

  1. How to Identify Core Competencies for Long-Term Success Danielle Sonnefeld 14-Mar-2013
  2. How to Rise Above the Competition in 2013 Danielle Sonnefeld 07-Jan-2013
  3. Are You Ignoring Your Potential Customers? Danielle Sonnefeld 19-Nov-2012
  4. “I Won’t Complain, I Just Won’t Come Back” Danielle Sonnefeld 19-Nov-2012
  5. Don’t Make Your Customers Stray Danielle Sonnefeld 19-Nov-2012