Automotive Solutions

Support for the Professionals Who Use and Love Your Products Everyday

Automotive Customer Support Services

Live Chat and Email Support

Live Chat and Email Support

Technical Support

Technical Support

Order Management

Order Management

Scheduling

Scheduling



After-Sales Support

After Sales Support

Automotive Intelligence & Promotional Services

Product Inquiries

Product Inquires


Lead Generation

Lead Generation



Warranty Support

Warranty Support


Marketing Material Follow-up

Marketing Material Follow-up

Promotion Awareness

PromotionAwareness


CRM Tracking/Integration

CRM Tracking / Integration

When Customers Call, They Experience a Live Person

It's all about the customer experience.  With Datalink's U.S. Based, Bi-lingual Inbound Contact Support team will ensure you never miss an opportunity to respond to your clients, and will improve overall client satisfaction.

Target Goals

Personalized Friendly Reception

Target Goals

Technology Enabled Solutions

Target Goals

Promotion & Product Awareness

Target Customers in Automotive

See How We Have Helped Our Clients

Automotive Support -  Warranty Product Recall

Client Goals

Managed a complete National Highway Traffic Safety Administration (NHTSA) recall process including streamlined communications, required tracking, and compliance for a national product recall

Results

  • 6,800 mailers  sent in 2 months


  • 1,700 follow-up calls


  • Shipped 140 repair kits   to qualified customers, ensuring recall compliance and alleviating client resource strain for a seamless recall process