Customer Service

Inbound and Outbound Customer Care

Customer Service Call Center
  • 60 percent of consumers are willing to pay more for a better customer experience
  • DataLink is available to answer inbound calls regarding products, services, sales, accounts and general company information

DataLink offers outbound customer care services that includes:

  • Customer contact follow-up
  • Schedule services
  • Update customer information
  • Offer additional products
  • Reminder call
  • Customer surveys

  • 86 percent of consumers quit doing business with a company due to a bad customer experience, and each has shared that story with between nine and 15 other people
  • 90 percent of consumers prefer to resolve their service issues by telephone*

*The American Express 2011 Global Customer Service Barometer

Technical Support

  • DataLink offers first and second-level technical support by phone, email and live chat
  • First Call Resolution is a key metric that is tracked and reported on both in-house and to our clients.
  • Our robust call center technology uses skills-based routing so calls are routed to the best qualified agents

Returns and Repairs Processing

Order Status and Tracking

Online Support via Chat and Email

Quick turnaround time for inquiries will increase your customer retention rate