DataLink's mission is to exceed customer expectations by providing expertise and cost efficiencies through contact center solutions in customer service, inside sales and marketing.
Service that Exceeds Expectations
DataLink, a division of N.A. Williams Company, was started from a simple question asked by one of its customers: "Could you recommend a company that provides outsourced services for competitive price surveys and customer service?"
N.A. Williams Company has strived for the last 78 years to provide exceptional service to their customers. If there is a need... we find a solution. If there is a question... we find the answer.
After researching alternatives, N.A. Williams realized that our in-depth knowledge of the industry would enable us to provide these services while providing the cost efficiencies and turnaround time our customers demanded. DataLink was born.
In 2008 DataLink started in two small conference rooms converted into work stations. Today we have a commanding presence and full scale operation with an office in Acworth, Georgia that can be expanded to over 100 representatives.
We implemented cloud-based contact center technology and infrastructure which allowed us to offer our clients the full array of contact center solutions plus customized and robust reporting. Our services include inbound customer service, lead generation, market research, promotional campaigns, technical support, and web-based customer service.
The national automotive distributor that posed the original question is still one of our biggest customers today. We are a resource and solution provider. Our menu of services has grown from the requests of our customers and will continue to grow. Our vision is to continue to leverage our expertise in the automotive aftermarket industry while also providing outsourced solutions to any client where we can add value regardless of industry affiliation.
Client Oriented We are committed to providing exceptional service and always taking a solutions approach on behalf of our clients.
Trustworthy We act with integrity, honesty and professionalism in everything we do, maintaining strict confidentiality in all dealings.
Respectful We treat all employees, clients, and vendors with courtesy and respect.
Team Oriented We are committed to working together to achieve our common goals, and recognize the role all parties play in our success.
Innovative We are committed to using technology to continually enhance operations and our services.
Financially Responsible We are committed to optimizing all available resources on behalf of our clients, employees and organization.